Free Course
Cisco Certified Support Technician: IT Support
Course Description
Cisco IT Support Information Technology (IT) support focuses on helping individuals and organizations solve technology-related problems. When computers, tablets, smart devices, networks, or other systems malfunction, these professionals troubleshoot issues, perform system maintenance, and get things back on track. This line of work benefits every field, including businesses, schools, and casual technology users. Link to download Packet Tracer : https://drive.google.com/file/d/1HOlhKHRZ6w042iONFRYO6NqSM0XMwnvX/view?usp=drive_link
What You'll Learn
A comprehensive overview of job tasks and responsibilities
How to follow basic safety procedures to prevent emergencies related to electrical shock fire and electrostatic discharge
How to assist users in locating information about their devices and identifying different ports and cables
How to identify - install and upgrade different components in a desktop computer
Standard investigation methods for addressing hardware issues
How to establish access to network-based resources
Troubleshooting common connectivity issues
How to examine basic end-device connectivity
An overview of operating system and application issues in mobile and desktop formats
How to use remote access software to connect devices and perform remote tasks
The process for updating internal findings
How to recognize security threats and avoid social engineering attacks
Ways to keep personally identifiable information safe and secure
Course Resources
21 files from 9 lessons
Sign in and enroll in this course to download its files.
Sign InEnd-Device Connectivity
12 files-
end-device-connectivity.pptx
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IP_Addressing_Exercise_IPv4_and_IPv6.docx
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IP_Classification_Worksheet.docx
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IPv6_Exercise_Worksheet.docx
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Lab 1.zip
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PacketTracer822_64bit_setup_signed_en-US_fd6a8d96-758d-42a0-8e66-5f999da637a7.zip
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LAB2_Troubleshooting.zip
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Topic-3.1-Network-Based-Resources-Cheatsheet-EN-AR.pdf
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LAB3.zip
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LAB4 DHCP DNS Email.zip
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LAB5Basic Routing LAB.zip
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LAB6 Wireless.zip
Network-Based Resources
1 file-
network-based-resources.pptx
Troubleshooting Peripherals
2 files-
troubleshooting-peripherals.pptx
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Printer Driver.zip
Mobile, Desktop, and Application-Related Issues
1 file-
mobile-desktop-and-application-related-issues.pptx
Using Remote Access Software for Technical Support
1 file-
using-remote-access-software-for-technical-support.pptx
Conducting Research
1 file-
conducting-research.pptx
Threats, Investigations, and Escalation
1 file-
threats-investigations-and-escalation.pptx
Social Engineering
1 file-
social-engineering.pptx
Confidentiality and Data Safety
1 file-
confidentiality-and-data-safety.pptx
Course Information
Instructor
Ahmed Hussein
Duration
150 hrs
Created
Aug 02, 2026